What it does
Support that gets resolved, not just answered.
Answers from your policies, prices and FAQs, so routine queries are closed without your team.
Looks up the booking and reschedules or updates it there, within the limits you set.
Issues that need a person become tickets with a priority and a reply-by time.
Your team gets the conversation, a summary and the booking details, not a blank start.
Customers write in their language; your team reads an English summary.
Nothing sits in a shared inbox waiting for someone to pick it up.
Example
A reschedule request in French becomes an updated booking.
Claire emails in French to move her office clean. Replyfinity finds the booking, moves it to Friday at 8 am in your platform, confirms in French and logs it with Maya as the account owner.
Bonjour, pourrions-nous déplacer le ménage du bureau de jeudi à vendredi matin ? Nous avons une réunion jeudi.Hi, could we move Thursday's office clean to Friday morning? We have a meeting on Thursday.
Bonjour Claire, c'est fait : vendredi à 8 h. Confirmation envoyée.Hi Claire, done: Friday at 8 am. Confirmation sent.
Example conversation. Names and details are illustrative.
What support queries can it resolve on its own?
Anything your information covers: questions about services, prices, policies and access, and changes to bookings such as rescheduling, within the limits you set. Everything else is handed to your team.
Can it change bookings in our own system?
Yes. Replyfinity connects to the platform where your bookings happen, so it can look up a booking and reschedule or update it there, then confirm with the customer.
What does my team see when a case is handed over?
A ticket with the full conversation from any channel, an AI summary, the booking details, a priority, a reply-by time and the person who owns it.
Which channels does it support?
WhatsApp, Instagram DMs, email, website chat and phone calls, all in one inbox and CRM.
Book a demo
Close support queries faster.
See Replyfinity answer your own customer questions in a 20-minute demo.
- 1We reply within one working day to agree a time that suits your time zone.
- 2A 20-minute call. Bring a few real customer questions and we'll show Replyfinity answering them.
- 3A clear monthly price for your channels and volume, if it's a fit.